Terms & Conditions
Welcome to East Kala.
These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to comply with the terms outlined below.
We encourage all customers to review these terms carefully before using our services.
1. General Information
East Kala is committed to providing premium-quality fashion products and delivering a seamless shopping experience to every customer.
By accessing this website, you confirm that you are legally capable of entering into binding agreements under applicable laws.
East Kala reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
2. Product Information
We make every effort to ensure that product descriptions, product images, pricing, and other details displayed on our website are accurate and up to date.
However, slight variations may occur due to factors such as:
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Fabric texture and material characteristics
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Lighting differences during product photography
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Device screen resolution and color display settings
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Handcrafted detailing or finishing variations
Such minor differences shall not be considered product defects.
3. Pricing & Payment
All prices displayed on our website are listed in applicable currency and are subject to change without prior notice.
We reserve the right to modify pricing, promotional offers, or product availability at any time.
Payments made through our website are processed through secure third-party payment gateways.
East Kala does not store customer card details or sensitive banking information.
4. Order Acceptance
Once an order is placed, customers will receive an order confirmation.
However, order confirmation does not automatically guarantee final acceptance of the order.
East Kala reserves the right to cancel or reject any order in situations including but not limited to:
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Product stock unavailability
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Payment authorization failure
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Incorrect pricing due to technical errors
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Fraudulent or suspicious transaction activity
In such cases, eligible refunds will be processed accordingly.
5. Shipping & Delivery
Shipping timelines provided on our website are estimated delivery timelines only.
While we make every effort to ensure timely delivery, East Kala shall not be held responsible for delays caused by:
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Courier service disruptions
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Natural events or weather conditions
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Regional delivery restrictions
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Incorrect customer address details
Customers are responsible for providing accurate shipping information during checkout.
6. Returns, Refunds & Cancellations
All returns, cancellations, and refund requests are governed by the individual policies published separately on our website.
Customers are advised to review:
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Shipping Policy
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Return Policy
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Cancellation Policy
before completing any purchase.
7. Intellectual Property Rights
All content available on the East Kala website including but not limited to:
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Brand name
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Logo
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Product images
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Website design
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Graphics
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Product descriptions
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Written content
is the exclusive property of East Kala and is protected under applicable intellectual property laws.
Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited.
8. User Responsibilities
By using this website, customers agree not to:
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Use the website for fraudulent or illegal purposes
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Attempt unauthorized access to website systems
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Interfere with website security or operations
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Submit false information while placing orders
Any misuse may lead to order cancellation or restriction from future purchases.
9. Limitation of Liability
East Kala shall not be liable for any indirect, incidental, or consequential damages arising from:
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Delays in shipping or delivery
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Temporary website downtime
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Payment processing failures caused by third-party providers
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Customer misuse or improper handling of products after delivery
Our liability remains limited to the value of the purchased product only.
10. Privacy & Customer Information
Customer information submitted through our website is handled in accordance with our official Privacy Policy.
We are committed to maintaining confidentiality and protecting customer data with appropriate security practices.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable within India.
Any disputes arising from the use of this website or transactions with East Kala shall be subject to appropriate legal jurisdiction.
12. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
East Kala
Customer Support Email: support@eastkala.com
Customer Support Number: +91 90045 54705
General Contact Number: +91 70990 42098
We appreciate your trust and look forward to serving you with excellence.
East Kala — Where Modern Luxury Meets Timeless Craftsmanship.