Privacy Policy
At East Kala, we believe that trust is the foundation of every meaningful customer relationship. Protecting your personal information and ensuring a secure shopping experience is one of our highest priorities.
This Privacy Policy outlines how we collect, use, and safeguard the information you share with us while visiting or purchasing from our website.
By accessing or using our services, you agree to the practices described in this policy.
1. Information We Collect
To provide you with a seamless shopping experience, we may collect certain personal information, including:
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Full Name
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Email Address
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Contact Number
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Shipping & Billing Address
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Payment and transaction details
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Device information such as browser type, IP address, and browsing behavior
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Any information voluntarily shared while contacting customer support
We only collect information necessary to improve your shopping journey and fulfill your orders efficiently.
2. How We Use Your Information
The information collected helps us provide a secure and personalized shopping experience. We may use your information for the following purposes:
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Processing and confirming your orders
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Managing shipping, delivery, and returns
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Providing customer support and responding to queries
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Improving our website performance and shopping experience
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Sending updates regarding new collections, exclusive launches, and promotional offers
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Preventing fraud, unauthorized transactions, and security risks
3. Payment Security
At East Kala, customer security is extremely important to us.
All transactions made through our website are processed via secure and encrypted third-party payment gateways that comply with industry-standard security protocols.
We do not store your debit card, credit card, banking credentials, or payment details on our servers.
4. Sharing of Information
We respect your privacy and never sell, trade, or rent your personal information.
Your information may only be shared when necessary with trusted service providers such as:
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Shipping and logistics partners for order delivery
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Payment gateway providers for secure transaction processing
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Technical service providers that help us operate and maintain our website
All partners are required to handle customer information responsibly and securely.
5. Cookies & Website Experience
Our website may use cookies and related technologies to improve website functionality and user experience.
Cookies help us:
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Remember customer preferences
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Improve browsing experience
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Understand website traffic and visitor behavior
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Offer personalized shopping recommendations and promotions
Customers can disable cookies through browser settings if preferred.
6. Data Protection
We implement industry-standard security systems and practices designed to protect your information from unauthorized access, misuse, alteration, or disclosure.
While we continuously maintain strong security standards, no online system can guarantee absolute security.
7. Customer Rights
As our customer, you have the right to:
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Access the information we store about you
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Request corrections to inaccurate information
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Request deletion of personal information where legally applicable
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Opt out of promotional communication at any time
We respect your privacy choices and are committed to handling such requests promptly.
8. Third-Party Services
Our website may integrate with third-party platforms including payment processors, shipping providers, and social media services.
East Kala is not responsible for the privacy practices of third-party services, and customers are encouraged to review their independent privacy policies.
9. Policy Updates
East Kala reserves the right to update or modify this Privacy Policy whenever necessary to reflect business updates, legal requirements, or website improvements.
Any changes will be updated on this page accordingly.
10. Contact Us
For any questions regarding this Privacy Policy or your personal information, feel free to contact us:
East Kala
Customer Support Email: support@eastkala.com
Customer Support Number: +91 90045 54705
General Contact Number: +91 70990 42098
We are committed to ensuring a secure, transparent, and premium shopping experience for every customer.
East Kala — Crafted With Elegance. Built On Trust.