Cancellation Policy
At East Kala, every piece is thoughtfully crafted with attention to detail and quality. We strive to ensure a smooth and transparent shopping experience for all our customers.
Please review our cancellation policy carefully before placing your order.
Order Cancellation
Customers may request an order cancellation within 12 hours of placing the order or before the order has been processed for dispatch, whichever is earlier.
Once the order enters the processing or shipping stage, cancellation requests may no longer be accepted.
To request a cancellation, customers must contact our support team immediately through the contact details provided below.
Cancellation After Dispatch
Once an order has been shipped from our warehouse, it is considered under fulfillment and cannot be cancelled.
In such cases, customers may refer to our Return Policy (if applicable) after receiving the order.
Customized or Special Orders
Certain limited-edition, made-to-order, customized, or specially prepared products may not be eligible for cancellation once the order has been confirmed.
This helps us maintain the exclusivity and craftsmanship standards of every East Kala piece.
Refund for Cancelled Orders
If a cancellation request is successfully approved, the refund process will be initiated accordingly.
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Prepaid Orders → Refund will be processed to the original payment method.
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Refund processing may take 5–7 business days, depending on the payment provider or banking partner.
Customers will receive confirmation once the refund has been initiated.
Order Modification Requests
If you need to update order details such as:
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Shipping Address
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Contact Information
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Order-related corrections
Please contact our support team as soon as possible after placing your order.
While we will do our best to accommodate changes, modifications cannot be guaranteed once order processing has started.
Fraud Prevention & Order Verification
East Kala reserves the right to cancel any order in cases involving:
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Suspicious payment activity
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Incomplete customer information
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Inventory unavailability
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Technical pricing or website errors
In such situations, customers will be informed and any eligible refund will be processed accordingly.
Contact Us
For any cancellation requests or order-related assistance, please contact us:
East Kala
Customer Support Email: support@eastkala.com
Customer Support Number: +91 90045 54705
General Contact Number: +91 70990 42098
Our team is always available to assist you and ensure a seamless shopping experience.
East Kala — Designed With Elegance. Delivered With Trust.