Shipping & Returns Policy
At East Kala, every piece is thoughtfully designed and carefully prepared to ensure it reaches you in perfect condition. We are committed to delivering a seamless shopping experience while maintaining the highest standards of quality, service, and customer satisfaction.
Please review our shipping and returns policy below.
Shipping Policy
Order Processing
All orders placed with East Kala are carefully processed and prepared before dispatch.
Orders are typically processed within 1–3 business days after successful order confirmation and payment verification.
During sale periods, festive seasons, or high-demand launches, processing times may be slightly extended.
Delivery Timeline
Once dispatched, estimated delivery timelines are generally as follows:
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Metro Cities: 3–5 Business Days
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Other Cities & Towns: 5–8 Business Days
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Remote Locations: Delivery timelines may vary depending on courier availability
Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, including logistics delays, weather conditions, or regional restrictions.
Shipping Charges
Shipping charges, if applicable, will be displayed clearly during checkout before payment confirmation.
From time to time, East Kala may offer complimentary shipping promotions on selected orders or collections.
Order Tracking
Once your order has been shipped, tracking details will be shared through the registered email address or contact number provided during checkout.
Customers can track their shipment status directly through the courier partner.
Delivery Responsibility
Customers are requested to ensure accurate shipping details while placing orders.
East Kala shall not be held responsible for delays or failed deliveries caused due to:
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Incorrect shipping address
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Incorrect contact details
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Customer unavailability during delivery attempts
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Delivery restrictions imposed by courier partners
Return Policy
At East Kala, every order is carefully quality-checked before dispatch. Due to the premium and exclusive nature of our collections, we maintain a carefully structured return policy.
Return Eligibility
Customers may request a return only under the following circumstances:
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Incorrect product delivered
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Product received in damaged condition
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Manufacturing defect found upon delivery
Return requests must be raised within 48 hours of delivery.
To initiate a return request, customers must contact our support team with clear product images and order details for verification.
Non-Returnable Products
For hygiene, exclusivity, and product integrity reasons, the following are generally not eligible for return:
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Products purchased during special sale or promotional offers
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Customized or made-to-order products
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Products damaged after delivery due to misuse or improper handling
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Returns requested beyond the eligible return window
Return Approval Process
Once the return request is reviewed and approved by our support team, further instructions regarding pickup or return shipping will be shared.
East Kala reserves the right to reject return requests that do not meet the policy criteria.
Refund Process
After successful inspection and approval of the returned product:
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Refunds for prepaid orders will be processed to the original payment method
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Refund processing may take 5–7 business days depending on the banking partner or payment provider
Customers will receive confirmation once the refund has been initiated.
Exchange Requests
Currently, exchange requests are handled only after review by our customer support team depending on product availability.
Customers are requested to contact support for exchange-related assistance.
Contact Us
For shipping, return, refund, or order-related assistance, please contact us:
East Kala
Customer Support Email: support@eastkala.com
Customer Support Number: +91 90045 54705
General Contact Number: +91 70990 42098
Our team is committed to providing a smooth, secure, and premium shopping experience.
East Kala — Crafted For Elegance. Delivered With Care.